Effective Date: February 26, 2026

Building Envelope Management (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website (https://bem.expert/) and utilize our services.

1. Information We Collect

We may collect the following personal information:

• Name
• Email address
• Phone number
• Payment information
• Service details and inquiry information
• Booking and appointment information

We utilize a professional CRM for scheduling, customer management, and automated communications. Payment information is processed securely through our third-party payment processors and is not stored directly on our servers.

2. How We Use Your Information

We use your information to:

• Provide expert building envelope consulting and business services.
• Send appointment reminders and scheduling updates.
• Send marketing emails and SMS communications regarding our services.
• Provide customer support and respond to inquiries.

3. SMS and Email Communications

When you provide your phone number through our website forms, booking links, or opt-in fields, you are providing express written consent to receive SMS communications from Building Envelope Management. These communications may include:

• Appointment confirmations and reminders.
• Booking updates and follow-ups.
• Customer service messages and project updates.
• Marketing promotions and service announcements.

Message frequency may vary. Standard message and data rates may apply based on your carrier.

Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us at the email address provided below. We use secure third-party platforms (including GoHighLevel and related messaging providers) to facilitate SMS delivery.

4. Mobile Information Sharing Statement

We respect your privacy. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile information collected through opt-in forms will only be used for communication directly related to Building Envelope Management services and the specific messages you have consented to receive.

5. Cookies & Tracking Technologies

Building Envelope Management uses cookies and similar tracking technologies to enhance user experience and improve our website performance. Cookies may be used to:

• Analyze website traffic and usage patterns.
• Remember user preferences.
• Improve site functionality and lead generation.
• Track marketing campaign performance.

We may use third-party tools integrated through our CRM or related service providers to collect anonymized analytical data. You can control cookie settings through your browser preferences; however, disabling cookies may affect certain features of the website.

6. Data Security

We implement a variety of technical and organizational security measures to maintain the safety of your personal information and protect it against unauthorized access or disclosure.

7. Contact Information

If you have questions regarding this Privacy Policy, please contact us at:

Building Envelope Management

1490 NW 41st Street

Miami, FL 33142

Email: info@bem.expert